Effective date: [01/01/2024]
All registration fees and package purchases on Ghotok Mama are non-refundable. By purchasing a package or completing registration, you acknowledge and agree to this no-refund policy.
Registration fees are non-refundable.
Subscription/package payments are non-refundable.
Packages are non-transferable and are intended for the account that made the purchase.
If a recipient profile is later found to be in a verifiably fraudulent or deceptive situation (for example confirmed false identity or deliberate fraud), please contact support with evidence. Ghotok Mama will investigate and may offer remedies or account credit at its sole discretion; monetary refunds are not guaranteed.
Where issues arise from platform errors or service downtime, the platform may at its discretion provide extensions, credits or other remedies, but not cash refunds.
Package validity is as stated at the time of purchase (typically valid until marriage, unless a specific term is specified by the platform).
Any change of package terms will be communicated on the website. The platform reserves the right to set or modify package durations.
Users may be liable for penalty fees in circumstances such as: cancelling biodata within defined periods, multiple duplicate submissions, or violating platform rules. Specific penalty amounts (if any) will be displayed in the platform’s policy pages and applied as applicable.
The platform may charge administrative fees where reactivation or special approval is requested after profile cancellations.
To report an issue, dispute a transaction or request an investigation, contact support at: [insert support email/phone]. Provide all relevant details and supporting documentation.
Ghotok Mama will review claims in good faith and communicate any remedial steps within a reasonable timeframe.
Ghotok Mama reserves the right to amend this Refund Policy at any time. Notice of changes will be provided via the website.
